Questions, answered

Orders over $89 ship worldwide free of charge. Orders under $89 carry a flat shipping fee of $8, shown at checkout before you pay.

Most orders are packed and dispatched within 2 to 4 working days. If an item needs extra time to finish, we will say so on its product page before you check out.

Once your order has left our studio, delivery usually takes 7 to 15 working days worldwide, depending on your destination and the customs process. You will receive a tracking number by email as soon as the parcel ships.

Please email [email protected] as soon as you can. We can change or cancel an order as long as it has not yet been dispatched.

You have 30 days from delivery to return an unused item in its original packaging for a refund or exchange. See our Returns & Refunds page for the full details.

Write to us at [email protected] with your order number and the reason for your return. We will send you the return address and instructions within one working day.

Porcelain and glass are packed with care, but accidents happen. If your piece arrives broken or damaged, email us within 7 days with a photo of the item and the packaging. We will replace it or refund you in full, at no cost to you.

Our objects are made by hand. Glaze pools differently on each cup, a bamboo strip carries its own grain, and an embroidered petal shades a little differently from the next. These variations are the mark of the maker, and they are not defects. If you are worried about a specific detail, ask us before you order.

Hand wash with warm water and a soft cloth, then dry straight away. Avoid abrasive pads, sudden temperature changes and long soaks. Our hand-painted pieces are not dishwasher safe.

Silk is best hand washed in cool water with a mild, pH-neutral detergent. Do not wring it. Roll it in a towel to remove excess water, then dry flat away from direct sun. A low iron on the reverse side will smooth any creases.

Yes. Every order arrives in our gift-ready packaging: a paper box, tissue and natural cushioning, at no extra charge.

Of course. Add your message in the order notes at checkout, and our studio will write it by hand on a card and tuck it into the box before it leaves.