Every piece is packed by hand and sent from our studio. Here is what to expect from the moment you order until the parcel is on your doorstep.
Processing time
Most orders are packed and dispatched within 2 to 4 working days. Working days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday are processed on the next working day.
Delivery times
- Worldwide: 7 to 15 working days after dispatch, depending on your destination and customs clearance.
- Delivery times are estimates and are not guaranteed. Customs inspections can add time.
Shipping rates
- Orders over $89 (before tax): free worldwide shipping.
- Orders under $89: a flat shipping fee of $8, shown at checkout before you pay.
Tracking your order
When your order ships, we will email you a tracking number and a link to the carrier. You can also see the status of every order in My account.
Customs and import duties
International orders may be subject to import duties, taxes or fees charged by your country. These are set by your local authority and are not included in our prices. They are payable by the recipient on delivery.
Packaging
Porcelain and glassware are wrapped individually and cushioned with natural materials. Every order is sent in our gift-ready box at no extra cost. If you would like a handwritten card included, add a note at checkout.
Questions about your delivery?
Write to [email protected] with your order number and we will help you track it.