We want every piece to feel right in your home. If it does not, you have 30 days from delivery to return it.
Overview
Our returns policy lasts 30 days. If 30 days have passed since your delivery, we are unable to offer a full refund or exchange.
Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it and in its original packaging, including any gift box and tissue. Please keep your order confirmation.
Handmade items that show the natural variation of the craft, such as glaze pooling, bamboo grain or embroidery shading, are not defects and are eligible for return if they meet the conditions above.
How to start a return
- Email [email protected] with your order number and the item you would like to return.
- We will reply within one working day with a return address and instructions.
- Pack the item securely in its original packaging and ship it back to us with a tracking number.
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Refunds
Once your return arrives and passes inspection, we will refund the purchase price to your original payment method within 7 working days. Your bank may take additional time to show the credit.
Exchanges
If you would like a different size, colour or design, please return the original piece for a refund and place a new order. This ensures you receive the new item as quickly as possible.
Damaged or incorrect items
If your order arrives broken, damaged or not as described, email us within 7 days of delivery with a photo of the item and the packaging. We will replace the piece or refund you in full, and cover the return shipping.
Contact us
For any question about returns, write to [email protected]. We reply within 24 hours, Monday to Friday.